English for Speakers of Other Languages (ESOL)

Raising standards through staff development and the provision of effective learning resources

Effective communication for international nurses Module 5: Communicating at work

Effective communication for international nurses Module 5: Communicating at work

Summary This module focuses on the communication skills that nurses need to handle more complex situations on the ward. It looks at skills for dealing with angry and upset patients and relatives and handling a range of telephone calls from relatives and other medical staff. It also looks at the skills a nurse needs to make an effective contribution at ward meetings. Word files and audio files related to this module are available in The Effective Communication for International Nurses zip file.
Audience: Practitioners