Summary This module focuses on the communication skills that nurses need to handle more complex situations on the ward. It looks at skills for dealing with angry and upset patients and relatives and handling a range of telephone calls from relatives and other medical staff. It also looks at the skills a nurse needs to make an effective contribution at ward meetings. Word files and audio files related to this module are available in The Effective Communication for International Nurses zip file.
Web link for this resource: Effective communication for international nurses Module 5_ Communicating at work.pdf