English for Speakers of Other Languages (ESOL)

Raising standards through staff development and the provision of effective learning resources

Entry to Employment (E2E) Module 4: Customer service

Entry to Employment (E2E) Module 4: Customer service

Summary This module will be useful to a wide range of learners working or considering working in retail settings or service industry settings, such as hospitality, catering, leisure and beauty. Topics include taking bookings, communicating with customers and health and safety.
Audience: Practitioners