English for Speakers of Other Languages (ESOL)

Raising standards through staff development and the provision of effective learning resources

Hospitality Module 2: Reception, reservations and events

Hospitality Module 2: Reception, reservations and events

Summary This module gives learners the opportunity to develop a range of skills required for reception, reservations and events management, including communicating with customers, handling money transactions, completing forms and time management. Word files and audio files related to this module are available in the Hospitality zip file.
Audience: Practitioners