English for Speakers of Other Languages (ESOL)

Raising standards through staff development and the provision of effective learning resources

Retail Module 1: Customer service.

Retail Module 1: Customer service.

Summary This module gives learners opportunities to find out more about customer service and to develop the specific communication skills required to recognise customer needs, respond to questions, advise customers and deal with complaints and returns. Word files and audio files related to this module are available in the Retail zip file.
Audience: Practitioners
Web link for this resource: Retail Module 1_ Customer service.zip