English for Speakers of Other Languages (ESOL)

Raising standards through staff development and the provision of effective learning resources

Transport Module 1: Customer service.

Transport Module 1: Customer service.

Summary This generic module covers aspects of customer service in the passenger transport industry. The themes in this module give learners the opportunity to find out more about customer service and to develop the following communication skills: speaking appropriately to customers, responding to customer requests, dealing effectively with complaints, dealing with difficult situations, dealing with customers with disabilities and taking non-cash payments. Word files and audio files related to this module are available in the Transport zip file.
Audience: Practitioners
Web link for this resource: Transport Module 1_ Customer service.zip