English for Speakers of Other Languages (ESOL)

Raising standards through staff development and the provision of effective learning resources

Transport Module 5: Aviation - operations on the ground.

Transport Module 5: Aviation - operations on the ground.

Summary This module focuses on the underpinning literacy and numeracy skills needed by ground operations employees in the aviation industry, including: understanding roles and responsibilities at work, working as part of a team, communicating with both customers and other staff, accessing information in manuals, following procedures and instructions, reporting accidents and incidents, checking codes, weighing luggage and calculating excess baggage. Word files and audio files related to this module are available in the Transport zip file.
Audience: Practitioners