Care work

Would you like to develop a career in care work? What training and qualifications will be useful? Listen to workers talking about their careers and find out what they have done to develop their careers.

Introductions and greetings

Listen to Tanya, an experienced care worker, and learn some appropriate phrases to use for introductions and greetings with elderly service users in the UK.

Talking to an angry service user

What would you say if a service user called you horrible names or became violent?

Talking to a service user who is upset

Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?

Talking to an unwell service user

Care work can be challenging. Service users sometimes get upset and depressed. Improve your listening skills and learn appropriate language to use with elderly service users in the UK.

Making the service user feel comfortable

How can you talk to a service user to make them feel comfortable? What can you talk about? Watch the video where Tanya talks about topics of discussion she uses with her service users.

Getting started in care work

Would you like to work in the care sector? What training and qualifications will be useful? Listen to workers talking about their careers and find out what it’s like to be a care worker.

ENGLISH FOR SPEAKERS OF OTHER LANGUAGES

Raising standards through staff development and the provision of effective learning resources

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Training and qualifications

Training and qualifications

Introductions and greetings

Introductions and greetings

Talking to an angry service user

Talking to an angry service user

Talking to a service user who is upset

Talking to a service user who is upset

Talking to an unwell service user

Talking to an unwell service user

Making the service user feel comfortable

Making the service user feel comfortable

Getting started in care work

Getting started in care work